Privacy Policy

We strictly comply with the California Consumer Privacy Act (CCPA) and U.S. home goods retail data protection standards to protect your personal information. We only collect necessary data to provide secure, personalized shopping services for our mattresses and furniture, with zero unauthorized data sharing or selling.

Information We Collect


Personal & Contact Information


  • Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary room measurement data (e.g., bedroom dimensions for mattress sizing, living room space for coffee tables, wall length for bookshelves) to recommend suitable products. This data is handled with strict confidentiality.
  • Order-related Data: Product model, size, material preferences (e.g., memory foam mattress, solid wood bookshelf, marble coffee table), and customization needs (e.g., bookshelf shelf height adjustment, coffee table edge rounding). This data will be permanently deleted 12 months after order completion.
  • Delivery & Installation Records (if applicable): Scheduled delivery time slots, access notes (e.g., elevator availability, narrow hallway alerts), and assembly preferences will be temporarily stored and deleted within 30 days after delivery completion.

Payment & Transaction Information


  • All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
  • Bulk Order Records: For interior design firms, property management companies, or hotel clients purchasing our products, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months in accordance with U.S. tax regulations.

Website & Usage Data


  • Browsing Behavior: Product pages you viewed (e.g., king-size memory foam mattress, modular bookshelf, round coffee table), filter records (e.g., mattress firmness, bookshelf weight capacity, coffee table height), and cookie data used to optimize website navigation and product recommendations.
  • After-sales Feedback: Return/exchange requests, product review content, and usage feedback (e.g., mattress comfort level, bookshelf stability, coffee table scratch resistance) are collected to improve product quality and deleted 12 months after submission.

How We Use Your Information


  • Order Fulfillment: Process payments, arrange white-glove delivery and assembly (for large items like mattresses and bookshelves), send order confirmations and tracking updates, and enclose product care guides (e.g., mattress rotation tips, wood furniture polishing instructions).
  • Customer Service: Resolve after-sales issues (e.g., sagging mattress, wobbly bookshelf legs, chipped coffee table edges), provide assembly guidance, and answer questions about product installation or usage.
  • Personalized Recommendations: With your explicit consent, send new product alerts (e.g., cooling gel mattress collections, floating bookshelf designs) and exclusive promotions. You can unsubscribe at any time without affecting your shopping experience.
  • Compliance Requirements: Retain necessary records to ensure all products meet U.S. CPSC (Consumer Product Safety Commission) standards (e.g., fire-resistant mattress fabrics, stable bookshelf base design, non-toxic furniture finishes) and comply with federal/state retail laws.

Data Security Protection


  • All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, delivery coordination, customer service teams) can access limited, non-sensitive information.
  • Third-party partners (logistics, payment processors, assembly technicians) only receive the minimum data required to complete their services and must adhere to the same privacy standards as our store. We conduct regular audits to ensure compliance.

Your Data Rights (CCPA Compliance)


  • Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
  • Right to Correction: Update your contact details, room measurements, or communication preferences via your website account or by calling our hotline.
  • Right to Deletion: Request the permanent deletion of your personal data (except for records required by law) after order completion and resolution of any disputes.
  • Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.